Shipping policy

Shipping Policy – Rosh Herbs

1. Order Processing

• Orders are processed within 1–2 business days of payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email/SMS confirmation with your tracking details once your order is shipped.

2. Shipping Coverage

We currently ship across India via our logistics partner Shiprocket. We do not offer international shipping at this time.

3. Estimated Delivery Timelines

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.

4. Shipping Charges

• Free shipping on orders above ₹999
• A flat shipping fee of ₹85 applies to orders below this amount.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email/SMS. You can also track your order directly on the Shiprocket tracking portal using your AWB number.

6. Damaged or Lost Shipments

• If your order arrives damaged, please photograph the package and product immediately and contact us within 7 days of delivery at roshherbs@gmail.com.
• In case of a lost shipment, please allow up to 2 business days beyond the estimated delivery date before raising a concern. We will coordinate with our logistics partner to resolve the issue promptly.

7. Address Accuracy

Please ensure your shipping address and contact number are accurate at the time of placing the order. Rosh Herbs is not responsible for delays or non-delivery due to incorrect address information provided by the customer.

8. Contact Us

For any shipping-related queries, reach us at roshherbs@gmail.com or +91 8882526256