Refund policy

Return & Refund Policy – Rosh Herbs

Returns

We accept returns only for products that are damaged or defective upon delivery. If you receive a damaged or defective item, please contact us within 7 days of delivery at roshherbs@gmail.com with your order number and clear photographs of the issue.

Refunds

Once your return request is reviewed and approved, a full refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

  • Products that have been opened or used
  • Items returned after 7 days of delivery
  • Products damaged due to misuse or improper storage

How to Initiate a Return

  1. Email us at roshherbs@gmail.com within 7 days of receiving your order.
  2. Include your order number and photos of the damaged/defective product.
  3. Our team will review and respond within 2 business days.

Shipping Costs

Return shipping for damaged or defective items will be covered by the customer.